Users' questions

Does BT call you about suspicious activity?

Does BT call you about suspicious activity?

Fraudsters are known to call claiming to be from BT, when it’s actually a scam. If you’re worried the call may not be genuine, simply put the phone down. Automated messages asking you to press options on your phone to contact BT – you’ll be taken direct to a scammer if you do.

How do I know if a BT call is genuine?

Signs of a scam call

  1. The caller sounds urgent or threatening.
  2. They ask for remote access to your computer.
  3. They ask for personal details, passwords or bank details.

How do I report a suspicious phone call UK?

Report a suspicious phone call In England, Wales or Northern Ireland, visit www.actionfraud.police.uk or call 0300 123 2040.

How will BT contact me?

We’ll always identify ourselves as BT when we contact you. In the first instance, we’ll give you a heads-up by sending you an SMS from a branded ‘BT_SMS’ number. We’ll then follow this message with either another message from the number ‘61998’, or a phone call from an advisor.

How do I contact BT customer services by email?

Need to speak to our Customer Service team?

  1. We’ve included some ways you can get in touch: Email: [email protected]
  2. Help guides. You can also take a look our help section where you’ll find a range of help articles and FAQs.
  3. Need to take it further?

Can I contact Openreach directly?

Just click on the icon in the bottom right corner of the screen. Alternatively you can call us on 0800 023 2023 (option 1).

How do I contact BT by telephone?

Call us:

  1. 0800 800 152. Monday-Friday 08:00-18:00. BTnet.
  2. 0800 032 4362. Monday-Friday 08:30-17:00.
  3. 0800 800 152. Monday-Friday 08:00-18:00.
  4. 0800 011 3237. Available 24/7.
  5. 0800 387 309. Monday-Friday 08:00-18:00.
  6. 0800 800 152. Monday-Friday 08:00-18:00.
  7. 0800 181 556. Monday-Friday 09:00-17:00.
  8. 0800 800 152. Monday-Friday 08:00-18:00.