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Can you get compensation from BT?

Can you get compensation from BT?

We know you need your broadband and landline to stay connected. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. Business contract customers can claim BT Customer Service Compensation.

How long does it take BT to fix a line fault?

Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. The target will be gradually introduced over three years, Ofcom said.

Can I get compensation if my broadband is down?

Whilst you’re paying for your broadband service, you will be entitled to compensation for when it goes awry. You’ll need to make sure you report the outage so your provider is aware of the problem, but then you will likely be entitled to compensation automatically.

How do I contact BT to report a fault?

To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles.

What is BT compensation?

Making your compensation claim

Standard compensation
One week’s rental credit for each day (or part day) past the target fault fix time. Subject to a maximum of 12 days*
Delayed start of service One week’s rental credit for each day (or part day) past the Customer Committed Date. Subject at a maximum of 12 days*

How long can you go without your broadband before compensation?

When you will receive compensation A landline or broadband customer would be entitled to compensation if… Their service has stopped working and it is not fully fixed after two full working days. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice.

Can a faulty phone affect broadband?

Broadband services delivered over telephone lines can be affected by radio interference inside your home. This can cause slow downs or drop-outs to your broadband service. The interference is most likely to affect you if your broadband router, or telephone cabling runs next to or by the device causing it.

How do I report a fault to someone else’s landline?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.