Users' questions

How do I talk to someone at Fitbit?

How do I talk to someone at Fitbit?

To contact Fitbit, call their customer service line at 877-623-4997, chat with a representative online, send them a message on Twitter, or submit a general inquiry to get your questions answered.

How do I contact Fitbit USA?

Get Support

  1. Live Chat. Chat with us 24 hours a day.
  2. Call Us. (877) 623-4997.
  3. Fitbit Community. Find answers right now.
  4. @FitbitSupport. Send us a direct message.
  5. Menstrual Health Tracking.
  6. BROKEN BAND? File a claim on your device’s in-warranty Fitbit band.
  7. Fitbit Premium.
  8. Employee Wellness & Health Plan Members.

Where is Fitbit support based?


Formerly Healthy Metrics Research, Inc.
Founded March 26, 2007 in Delaware, U.S.
Founders James Park Eric Friedman
Headquarters San Francisco, California
Area served Worldwide

Does Fitbit live chat work?

In the US, Fitbit supports Live Chat 24/7. However, for the rest of the world, Fitbit does not offer a 24-hour Live Chat service. However, if you see the Live Chat option active (not grayed out) and it says start a chat with us now on this support page, then Live Chat is open for your questions!

Who do I contact if my Fitbit is not working?

Please contact Fitbit at (877) 623-4997 or visit for troubleshooting assistance. You can refer to the Fitbit Returns & Warranty Policy for more information at

How do I troubleshoot my Fitbit?

Here are some general troubleshooting tips for a broken Fitbit.

  1. Clean the connections.
  2. Try a different outlet or charger.
  3. Replace the cable.
  4. Move closer to your phone.
  5. Check the Bluetooth connection.
  6. Disconnect other Bluetooth devices.
  7. Close the Fitbit app.
  8. Check for Fitbit updates.

Where is the Fitbit headquarters?

San Francisco, CA

What is the problem with Fitbit?

A Fitbit may fail for a number of reasons, including a drained battery, a software update, dust or dirt in the hardware, a weak connection to your phone, or incorrect file formats for music streaming.

How do I get my Fitbit back to normal?

Fitbit factory reset

  1. From your tracker, swipe across to the ‘Settings’ menu.
  2. Once in the ‘Settings’ section, find the ‘About’ tab and tap it.
  3. From here, scroll to the section that’s labelled ‘Factory Reset’ or ‘Clear User Data’.
  4. You’ll then be prompted to confirm the decision to clear your Fitbit to its box settings.